Civil rights as patient experience: How healthcare organizations handle discrimination complaints

Patient experience measurement ignores mental health: suggestions for healthcare organizations.

The Why, Who, What, How, and When of Patient Engagement in Healthcare Organizations: A Response to Recent Commentaries

Sociological Meta-Analysis of Civil Rights

Introduction: Citizenship rights is a set of rules governing society in relation to politics, institutions, governments and civil society. The main purpose of this study is to investigate the factors affecting the awareness of citizenship rights using meta-analysis. Method: The mechanism of conducting research is meta-analysis-quantitative. The purpose of this method is to integrate, systemati...

Patient complaints in healthcare services in Vietnam’s health system

BACKGROUND There is growing recognition of patient rights in health sectors around the world. Patients' right to complain in hospitals, often visible in legislative and regulatory protocols, can be an important information source for service quality improvement and achievement of better health outcomes. However, empirical evidence on complaint processes is scarce, particularly in the developing...

How can healthcare organizations implement patient-centered care? Examining a large-scale cultural transformation

BACKGROUND Healthcare organizations increasingly are focused on providing care which is patient-centered rather than disease-focused. Yet little is known about how best to transform the culture of care in these organizations. We sought to understand key organizational factors for implementing patient-centered care cultural transformation through an examination of efforts in the US Department of...